If you wish to return products to us, we recommend that you do so as soon as possible after becoming aware of the issue prompting your request for a refund or exchange. Delayed claims for refunds or exchanges may lead to your request for an exchange or refunds being rejected. We reserve the right to assess the condition of a returned product prior to offering a refund or exchange. This may result in a refund or exchange being refused by us. You may be entitled to a refund equal to the cost of the product only. You may be entitled to an exchange for an identical item, or one of a similar value.
(price on request) Please note this piece may take up to 3 weeks to deliver. Your custom made piece will be elegantly presented within an Everjewels jewellery box with a certified appraisal. We also offer FREE Platinum express post for safe delivery. Please enquire at firstname.lastname@example.org for price and other custom specifics you may require, thank you.